Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–2 business days.

Shipping usually takes 5–10 business days depending on your location.

You will receive a tracking number via email once your order has shipped.

 

Do you offer free shipping?

Yes! We offer free shipping on orders over $40.

For orders under $40, a small shipping fee may apply at checkout.

 

What if my product arrives damaged?

If your item arrives damaged or defective, please contact our support team within 48 hours of delivery with photos of the product.

We will gladly send a replacement or issue a full refund.

 

What is your return policy?

We offer a 30-day money-back guarantee.

If you’re not satisfied with your purchase, simply contact us within 30 days of receiving your order, and we will help you with the return process.

 

How can I track my order?

Once your order ships, you will receive a tracking number via email.

You can use this number to track your order anytime.

 

Are your cleaning tools safe for all surfaces?

Yes! Our products are designed to be safe and effective on most household surfaces, including:

• Tiles

• Glass

• Showers

• Windows

• Kitchen surfaces

We always recommend testing on a small area first.

How can I contact customer support?

If you have any questions, feel free to contact us at:

support@orbynest.com

Our support team typically responds within 24 hours.